Privacy Policy
Last updated: April 2026
Willow & Co Gifts is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights in relation to it.
Who We Are Willow & Co Gifts operates at willowandcogifts.co.uk. For any privacy-related queries, please contact us via our contact page.
What Data We Collect When you place an order, we collect the information necessary to process and fulfil it. This includes your name, delivery address, email address, phone number, payment information, and any personalisation details provided for your order.
We also collect standard website usage data via cookies — information about how visitors use the site, which pages are visited, and where visitors come from. This data is anonymous and used only to improve the site.
How We Use Your Data We use your personal data solely to process and fulfil your order, to communicate with you about your order, and to comply with our legal obligations. We do not use your data for marketing purposes unless you have explicitly opted in.
Who We Share Your Data With To fulfil your order, we share the necessary details — your name, delivery address and personalisation information — with our production and fulfilment partner. Your data is not sold to any third party, and is never shared for marketing purposes.
Payment information is processed securely and we do not store card details on our systems.
How Long We Keep Your Data We retain order data for a period of six years in line with standard accounting and legal requirements. You may request deletion of your personal data at any time, subject to our legal obligations to retain certain records.
Your Rights Under UK GDPR you have the right to access the personal data we hold about you, to request correction of inaccurate data, to request deletion of your data, to object to processing, and to data portability. To exercise any of these rights, please contact us via our contact page.
Cookies Our website uses cookies to function correctly and to understand how visitors use the site. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of the site, including the shopping cart.
Changes to This Policy We may update this policy from time to time. The current version will always be available on this page with the date of last update shown above.