Frequently Asked Questions
What kinds of products do you sell?
Willow & Co Gifts offers two distinct ranges. Our own handmade collection — original wall art, box frames, fairy doors, painted wooden signs and home décor — is designed and made by hand in our own workshop. Alongside this we stock a carefully curated range of gifts, keepsakes and licensed products fulfilled by our trusted supply partner Widdop & Co, one of the UK’s most established gift suppliers.
How long will my order take?
For Willow & Co handmade products, please allow 2-3 working days for production before dispatch. Once dispatched, delivery takes 2-4 working days on standard delivery.
For Widdop & Co products, orders are typically dispatched within 1 working day. Delivery aims to arrive within 2-3 working days of dispatch. During busier periods, including after public holidays, please allow a little longer.
How much does delivery cost?
Standard delivery on Willow & Co handmade products is £4.99. Standard delivery on all other products is £2.99. Delivery charges are shown clearly at checkout before you complete your order.
Do you deliver outside the UK?
We currently deliver to UK addresses only.
Will my order arrive in plain packaging?
Yes. All orders are dispatched in plain outer packaging with no prices included — suitable for sending directly to the recipient as a gift. Please note that some products in our Widdop & Co range may include branded retail packaging on the product itself, which is standard for those ranges.
Can I return something if I change my mind?
Yes. If you change your mind, you can return most items within 28 days of receipt provided they are unused, unopened and in their original packaging. Return postage costs are the responsibility of the customer. Please contact us via our contact page before returning anything so we can guide you through the process.
What if my order arrives damaged or faulty?
Please contact us within 28 days of receiving your order with your order number, a description of the issue and a clear photograph. We will arrange a replacement or refund promptly.
What if my order hasn’t arrived?
If your order hasn’t arrived within the expected timeframe, please check your tracking information first. If the order appears lost, contact us and we will investigate and arrange a replacement or refund as appropriate.
Do you sell personalised products?
Our Willow & Co handmade range will be offering personalisation options in the near future. Watch this space — and if you have a specific request in the meantime, get in touch via our contact page.
I have a question that isn’t answered here.
Please use our contact page and we’ll get back to you within one working day.